Shipping & Returns

Christmas Delivery – Order Deadlines 2026

To give your order the best chance of arriving in time for Christmas, please place your order before the recommended dates below.

Print On Demand Prints ( Square Sizes ) & T-Shirts

UK: 14 December 

USA: 18 November

Europe: 27 November

Canada & Australia: 23 November

New Zealand & Rest of World: 18 November

Print On Demand Prints ( A-Sizes )

UK: 8 December

USA: 8 December

Europe: 3 December

Canada: 7 December

Australia, New Zealand & Rest of World: 20 November

Original Artwork, Jewellery & Other Gallery Products

These items are dispatched directly from our gallery. Please contact us if you are ordering close to Christmas and would like to check delivery times.

Please note: These dates are recommended ordering deadlines provided by our printing partners, not guaranteed delivery dates. We strongly recommend ordering as early as possible, particularly for international deliveries. Production times, customs processing and courier delays may affect arrival times. These delays are out of our control.

Below are our usual delivery times which will resume in the new year.

Delivery (Digitally Printed Products)

Our digitally printed products (eg. prints, t-shirts, tea towels and cushions) are printed on demand by one of our worldwide print partners, and shipped directly to you. Production time is approximately 3-5 business days, plus 3-5 days for delivery.

Delivery (All Other Products)

We aim to dispatch items within 2-3 business days using either Royal Mail or DHL recorded delivery. Delivery times are approximately 2-3 business days in the UK, 5-7 business days in Europe, and 8-10 business days worldwide.

Shipping & Customs (International Orders) 

For international orders, please note that shipping costs do not include any import duties, taxes, or customs fees. These charges are the responsibility of the customer and are determined by your local customs authority.

To help ensure a smooth delivery, please make sure your email address and phone number are included with your order, as couriers may require this information for customs clearance.

Original artworks are often exempt from import duty and may be subject to a reduced rate of tax in some countries. However, regulations vary, so we recommend checking with your local customs office for the most accurate information before purchasing.

Refund Policy

If you are a UK customer and are not satisfied with your purchase, please contact us at hello@sailorsjail.com within 14 days of receiving your item with your full name and order number. We will be happy to provide you with a full refund or exchange, minus any delivery charges. Please note that original artworks, products printed to order, or any sales from outside of the UK, are NOT eligible for returns/refunds. Exceptions may be made for items damaged upon arrival. 

All items must be returned to us in its original condition and packaging. We reserve the right to refuse a refund or exchange if the item is not returned in its original condition. The buyer is responsible for return delivery costs.